Faqs

Personal profile management   #5

Nextplora promotions   #2

Technical information   #7

General information   #4

I have been enrolled for quite some time but have not yet received an opinion survey. How come?
Many surveys require specific profiles and pre-requisites (gender, age, and home.) It is possible that the surveys to date do not correspond to your profile. You will receive your first questionnaire before long.
I cancelled my account, can I enrol again?
Of course, you can enrol again at your convenience.
How can I cancel my account?
In order to cancel your account, you need to send us an email with the completed “assistance” form indicating:
  • First name
  • Last name
  • Email address
Adding if desired:
  • Username
  • Telephone number
How can I check the number of referrals I have received?
You can find the number of referrals that you have received at the bottom right hand corner of the page after you login.
How can I change my username and password?

To change your password and personal information, login and go to the “change profile” page. It is not possible to change your username so choose carefully!

Why should I enrol a friend in Nextplora?
The more people who take part in our surveys, the more ideas and opinions are represented. To reward your enthusiasm you will receive a small sum of money for each questionnaire filled out by those who indicate your ref code upon registering.
How can I help promote Nextplora?
To help promote our site, sign your friends up using the ref number you received when you registered. Remember that no-one is forced to participate in surveys. Please do not spam, as spamming will force us to freeze your account!
Firefox: You have reached the forwarding limit for this type of address. Impossibile to load the page requested.

Follow the following instructions to modify the Firefox parameters when it prohibits you from re-loading:

  1. Type about:config in the Firefox address bar.
  2. Filter using the key word redirect
  3. Double click on network.http.redirection-limit and set a higher value (i.e.200)
Are cookies dangerous?
The cookies are not dangerous as you are dealing with simple text files. It is not possible for them to contain viruses and they are not executed as a program. They are temporary files that are soon eliminated from your computer.
You need to activate cookies to visualize all parts of the questionnaire.
What is a "cookie"?
A "cookie" is a small temporary file of text that helps clearly identify the user during the compilation of the questionnaire.
How can I activate cookies?

To activate cookies you need to open the browser menu and specify certain parameters.

I can not access the questionnaire that I received.
We suggest you use the following browsers in order to view the questionnaire correctly:
  • Microsoft Internet Explorer operating system version 5.5 or newer.
  • MacOSx and the newer Safari operating systems.

    We further recommend that you verify your import browser navigation settings. You will need to activate cookies to answer the questionnaire. We remind you that in order to activate this setting, the browser protection level needs to be set on "Medium".

I haven't received the SMS with the code to access ‘alerting' on my mobile phone
Go to Assistance and fill out the form with your personal information and mobile phone number.
I haven't received the email with my username and password
Click on the link http://www.nextplora.com/support.asp and fill out the form with your personal information and the email you would like to use to register.
Who is eligible to participate in a Nextplora panel?
Participation is open and free to all those over 18 years of age and open to those from 14 to 18 years of age with parental consent. If your principal profession is in marketing or in market research you are not eligible according to the in accordance with market sector professional code.
How can I participate in an opinion survey?
You will receive an invitation via email, in order to access the survey click on the link provided, insert your username and password and fill out the questionnaire.
How many referrals can I have?
There is no limit.
How is my privacy protected by Nextplora?
Only Nextplora Spa has access to the information you provide to us. Your personal information will remain strictly confidential and will not be sent to a third party.